Role OverviewThe Customer Service Supervisor plays a key role in providing daily hands-on leadership and direct support to the customer service team. This position Supervises the daily operations of the customer service team of CSRs, develops processes, and maintains customer service standards.
What You Will Do
Provide day-to-day supervision, technical assistance, and support to customer service staff, investigating and researching escalated customer service inquiries, and maintaining high customer satisfaction.
Why It Might Be a Fit
The ideal candidate will have strong leadership skills, exceptional interpersonal skills, and the ability to motivate staff and deal effectively with performance issues to meet standards.
Requirements
- 2+ years of previous supervisory experience
- 3+ years of call center or customer service experience
- Knowledge of call center software, speech analytic software, and workforce management software
- Waste industry experience preferred
- English/Spanish bilingual preferred
Benefits
- Competitive pay
- Comprehensive benefits
- Health insurance
- Dental insurance
- Vision insurance
- Matching 401(k)
- Life insurance
- Paid vacation
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