Customer Service Support Representative

The Customer Service Support Representative will provide proactive and extraordinary service to all external and internal customers, handling customer issues, managing stock transfer orders, and communicating with the production team. The role requires a professional and positive attitude, excellent communication skills, and the ability to work independently and as part of a team.

What You Will Do

Responsibilities include creatively solving customer issues, managing customer stock transfer orders, handling incoming calls, resolving internal and external customer problems, and identifying root causes of problems. The role also involves efficient communication with the production team, entering and tracking customer orders, and supporting CSR's with customer invoicing and portal processing.

Why It Might Be a Fit

The ideal candidate will have one to three years of customer service experience in a fast-paced environment, excellent interpersonal skills, and proficiency in MS Office suite, with a strong emphasis on Excel. The role requires a high school equivalent and the ability to work independently and as part of a team.

Requirements

• One to three years of Customer Service experience in a fast-paced environment
• Interpersonal skills that allow interacting with a broad profile of colleagues in different functional areas
• Proficient in MS Office suite with a strong emphasis on Excel and the ability to learn new software
• High school equivalent
• Excellent communication skills and the ability to work both independently and as part of a team

Benefits

• Physical Requirements: All offers of employment are conditioned on passing a drug screen and a fit-for-duty physical examination