Role OverviewThe Customer Service Team Lead will provide daily direction to associates in a department, supporting the Group Sales or Department Manager in achieving sales, gross margin, and payroll goals. The role involves preparing to-do lists, executing merchandising directives, and maintaining a high level of customer service.
What You Will Do
The Team Lead will assist in interviewing and selecting associates, coordinate training, and prepare weekly work schedules. They will also resolve customer and associate opportunities, maintain product knowledge, and conduct product demos.
Why It Might Be a Fit
The ideal candidate will have 2-4 years of retail sales experience, supervisory experience, and strong interpersonal skills. They will be able to calculate figures, read and analyze reports, and effectively present information to groups.
Requirements
- High School Diploma or equivalent
- 2-4 years of retail sales experience
- Supervisory experience
- Ability to calculate figures and amounts
- Ability to read and analyze reports
- Ability to effectively present information and respond to questions
- Proficiency with PC-based word processing, spreadsheets, and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills
Benefits
- Discounts on retail merchandise
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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