Customer Service Tech

D.R. Horton
Fort Wayne, IN
Job Description
D.R. Horton, Inc. is seeking a Customer Service Technician to maintain elevated customer satisfaction among homeowners by facilitating warranty requests, scheduling subcontractors, and performing necessary repairs.

Requirements

  • Evaluates homeowner repair issues to determine if they are warrantable items
  • Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
  • Schedules and manages subcontractors to make designated warranty repairs
  • Certifies warranty work is completed within contractor obligations
  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Processes charge-back documentation and invoices
  • Ability to work overtime
  • Ability to travel overnight

Benefits

  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits
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