Role OverviewCricut is looking for passionate crafters who are extremely comfortable with technology and love helping people. This position is a local, fully in-office role requiring attendance five days per week. The ideal candidate has a foundational understanding of troubleshooting Windows, Mac, iOS, and Android operating systems.
What You Will Do
Provide inbound customer support for Cricut products, hardware, software, and services (primarily voice, with potential for email and chat support). Troubleshoot hardware and software technical issues, such as drivers, antivirus programs, and related system concerns.
Why It Might Be a Fit
The ideal candidate has a passion for crafting, experience in a high-touch, face-to-face customer service role, and intermediate knowledge of Windows and macOS with demonstrated experience troubleshooting hardware and software issues.
Requirements
- A high-touch, face-to-face customer service role
- A call or contact center environment
- A customer service position where technical support or troubleshooting was a primary responsibility
- Intermediate knowledge of Windows and macOS with demonstrated experience troubleshooting hardware and software issues
- Intermediate troubleshooting capability for phones and tablets, with proven experience resolving hardware and software issues
- Ability to type accurately at 40+ words per minute
- Competency diagnosing basic to intermediate technical issues involving software applications and user interfaces
Benefits
- Competitive Medical, Dental, and Vision coverage
- 401(k) match
- Generous PTO
- Tuition reimbursement
- Yearly lifestyle stipend to support your wellness and passions
- Exclusive employee discounts
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