Customer Service Technician

Requirements

• Evaluate homeowner repair issues to determine if they are warrantable items
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Perform necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedule and manage subcontractors to make designated warranty repairs
• Certify warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Process charge-back documentation and invoices
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits