Role OverviewThe Customer Service Technician is responsible for maintaining an elevated level of customer satisfaction among homeowners by facilitating all customer warranty requests and proactively resolving customer issues after the closing of the home.
What You Will Do
Evaluates homeowner repair issues, processes work orders, performs necessary repairs, schedules subcontractors, and ensures all repairs are completed within compliance standards.
Why It Might Be a Fit
The ideal candidate will excel in effective and positive communications, work effectively in high pressure situations, and be able to work independently and be productive without supervision.
Requirements
- High school diploma or general education degree (GED)
- Three or more years related experience, including carpentry work, drywall, texture repair and painting
- Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
- Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
- Proficiency with MS Office and email
- Ability to lift and/or move up to 50 pounds
Benefits
- Medical, Dental and Vision
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits
]]>