Role OverviewThe Customer Service Training Specialist is responsible for delivering training to Customer Service team members on operational procedures and best practices. This includes onboarding new employees and providing retraining to existing team members when new information or procedures are introduced.
What You Will Do
The specialist will support the Customer Service team by designing course content, creating presentations, and developing other learning materials to ensure effective knowledge transfer and skill development.
Why It Might Be a Fit
Prior training experience is a plus, and the role involves creating a welcoming and structured environment, fostering early engagement and confidence.
Requirements
- High school diploma or GED
- Excellent communication, organizational, and time management skills
- Mathematical and analytical skills
- Ability to perform data entry and extract information on orders
- Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad
Benefits
- Competitive hourly rate based on experience
- Full-time, Monday-Friday schedule
- Guaranteed 40 hours per week
- Hybrid opportunities available upon completion of training
- No weekends
- Medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual
- Complimentary gym access
- Employee Discount Program
- Long-term career opportunities
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