Customer Solutions Representative

Univar Solutions
Bellevue, WA
Job Description
ChemPoint is seeking a Customer Solutions Representative to ensure customers receive their orders on-time and to specification. The role interacts with customers, suppliers, and service providers to employ a consultative solutions approach to process business transactions effectively and efficiently.

Requirements

  • Screens incoming purchase orders and customer requests for effective action item delegation and team workload management
  • Places orders into CRM system and updates orders as requested
  • Maintains accurate and up-to-date notation on all service incidents
  • Takes incoming phone calls to respond to customer inquiries
  • Collaborates with Sales team to address customer concerns and set proper expectations
  • Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders
  • Maintains exceptional customer fulfillment service levels
  • Participates in training and constructively provides feedback in the form of peer coaching
  • Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere

Benefits

  • Health, vision, dental coverage
  • Industry-leading retirement program
  • Time off program
  • Targeted annual company bonus and annual salary reviews
  • Competitive pay and benefits
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