Customer Solutions Specialist - B2B

Chromalloy
Phoenix, AZ
Category Customer Service
Job Description
Chromalloy is a global engineering & solutions company that provides aftermarket parts, repairs, and solutions for aircraft engines and gas turbines. We are a leading provider of critical turbine components for the aerospace, energy, and defense industries. Our solutions support our customers around the world, and we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day.

Requirements

  • Own the customer relationship and satisfaction
  • Drive to ensure the utilization of customer service best practices
  • Ensure that any issue is resolved quickly or gets escalated to the appropriate level
  • Identify process and procedure improvements necessary to increase efficiency and the customer experience
  • Communicate the “voice of the customer” internally and externally through participation in day-to-day issues
  • Responsible to ensure compliance to our customer contractual obligations
  • Continually look for ways to increase efficiency and productivity, while maintaining the required level of quality

Benefits

  • Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching
  • Development & progression opportunities for every employee
  • Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
  • Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site
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