Role OverviewThe Customer Solutions Specialist will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. This role will be part of a group of Customer Solution Specialists that provide top-notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day.
What You Will Do
Handle a high volume of inbound customer interactions each day, process customer requests, and effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs.
Why It Might Be a Fit
We're looking for passionate people with fresh ideas from different backgrounds who can work a hybrid schedule, have a positive, outgoing, team-spirited personality, and are proficient in English (both written and verbal).
Requirements
- At least 1 year of experience in a face-to-face or over-the-phone customer service role
- Stellar organizational skills, multi-tasking skills, and computer skills
- Ability to take a high volume of in-depth calls while maintaining a friendly and helpful demeanor
- Knowledge of MS Office
- Quality, high-speed internet connection at home
- Genuine positive, outgoing, team-spirited personality
- Ability to work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401(k)/401k match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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