Role OverviewThe Customer Solutions Specialist will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. The role requires stellar communication skills and strong attention to detail. The team is a family unit that works hard and plays hard together.
What You Will Do
Handle a high volume of inbound customer interactions, process customer requests, and collaborate with customers, manufacturers, and internal departments.
Why It Might Be a Fit
The ideal candidate is a passionate and enthusiastic individual with fresh ideas, a positive and outgoing personality, and strong communication skills.
Requirements
- at least 1 year of experience in a face to face or over the phone customer service role
- stellar organizational skills, multi-tasking skills, and computer skills
- MS Office skills
- quality, high speed internet connection at home
- genuine positive, outgoing, team spirited, one-for-all personality
- all-star communicator and proficient in English (both written and verbal)
- ability to work a schedule of M-F 10:00 AM – 7:00 PM (EST) with flexibility to adjust to different hours as needed
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401k/401k match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
]]>