Customer Solutions Specialist

As a Customer Solutions Specialist, you will provide delightful customer support to thousands of brands and partners, helping them navigate the platform and troubleshoot any issues that arise. You will act as the first point of contact and a trusted guide, gathering critical feedback and collaborating with cross-functional teams to enhance client satisfaction and continuously improve platform performance.

What You Will Do

Your day-to-day responsibilities will include providing customer support through chat, email, and ticketing systems, investigating and troubleshooting user challenges, and serving as the voice-of-the-customer to help shape the future of our customer support organization.

Why It Might Be a Fit

To be successful in this role, you will need to have 2+ years of experience in Front-End Web Development or Technical Customer Support, with a strong technical troubleshooting skills and the ability to simplify complex issues for non-technical users. You will also need to be comfortable working with tools and concepts like APIs, FTP, SQL, JavaScript, and HTML, and have a genuine curiosity and technical aptitude to master a complex software platform.

Requirements

• 2+ years of experience in Front-End Web Development or Technical Customer Support
• Phenomenal written communication skills
• Strong technical troubleshooting skills
• Ability to simplify complex issues for non-technical users
• Comfortable working with tools and concepts like APIs, FTP, SQL, JavaScript, and HTML
• Genuine curiosity and technical aptitude to master a complex software platform

Benefits

• Flexible Working
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Health and Wellness
• Mental health and wellness benefit with up to 12 fully covered therapy/coaching sessions per year
• Monthly gym reimbursement policy
• A Stake in Our Growth
• Restricted Stock Units (RSUs) with a 3-year vesting schedule
• Investing in Your Growth
• Free Coursera subscription
• PXA courses
• Parental Support
• Generous parental leave policy with 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver
• Technology Financial Support
• Technology stipend to help you set up your home office
• Monthly allowance to cover your internet expenses
• Fitness Club Reimbursement
• Internet Allowance