Role OverviewAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we're looking for a Customer Solutions Specialist to partner with an Elite customer base, assist with pricing, quote generation, parts identification, shipping, tracking, and returns, while upholding high quality standards and exceeding customer expectations.
What You Will Do
Handle a high volume of inbound emails daily from an assigned account base of customers, manage customer relationships throughout the entire ordering process, handle inquiries relating to pricing, quote generation, part identification, availability, shipping, and returns, and effectively collaborate with customers, manufacturers and internal teams to provide solutions.
Why It Might Be a Fit
We're looking for passionate people with fresh ideas from different backgrounds, who are hungry for knowledge and desire to grow within a fast-paced environment, have a quality, high-speed internet connection at home, and a genuine positive, outgoing, team-spirited, one-for-all personality.
Requirements
- 2 – 4 years of experience in a customer-centric role
- Proven track record of providing a superior customer experience
- Ability to empathize and provide account management style customer service
- Quality, high-speed internet connection at home
- Positive, outgoing, team-spirited, one-for-all personality
- Proficient in English (both written and verbal)
- Ability to work a schedule of M-F 12:00 PM – 9:00 PM (EST) with flexibility to adjust to different hours as needed
Benefits
- Quarterly profit-sharing bonus
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Hybrid work schedule
- Casual dress code
- On-demand pay options
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
- Paid holidays
- Paid parental leave
- Professional development opportunities
]]>