Role OverviewThe Customer Support Specialist will work closely assisting our Part Experts with many issues that may arise, serving customers' sales, service, and support needs when purchasing parts.
What You Will Do
A typical day includes covering AIF portals, creating and updating survey and escalation cases, sorting customer service email queues, managing emails, and delivering exceptional customer service through emails.
Why It Might Be a Fit
We're looking for unique enthusiasm, high integrity, courage to embrace change, and passionate people with fresh ideas from different backgrounds.
Requirements
- Strong organizational skills
- Collaborative spirit
- Effective communication and cooperation across segments
- Fluent in English (both written and verbal)
- Ability to multi-task and prioritize
- Problem-solving detective with data analysis skills
- Strong personal integrity and dedicated work ethics
- Independent discretion and decision-making in a time-sensitive environment
Benefits
- Quarterly profit-sharing bonus
- Fitness center, game room, and on-site food market
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- Traditional benefits (health insurance, 401k/401k match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities)
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