Role OverviewAs a key leader within the Service Elite Customer Experience Team, the Customer Solutions Supervisor plays an essential role in shaping both the customer and team member experience. This position serves as the primary resource for training, coaching, and day-to-day support, ensuring team members have the guidance and tools needed to succeed.
What You Will Do
Manage a team of direct reports, deliver reporting on team performance, metrics, and KPIs, handle payroll and attendance issues, and support internal team members in personal growth and development.
Why It Might Be a Fit
You have at least 1 year of mentorship, Team Lead, or Supervisor experience in a customer service role, and you maintain a professional demeanor while bringing positive energy and fun to the team.
Requirements
- At least 1 year of mentorship, Team Lead, or Supervisor experience in a customer service role
- Passion for delivering exceptional customer service
- Professional demeanor with positive energy and fun
- Excellent communication skills
- Organizational and computer skills
- Ability to teach and guide team members
- Proficiency in Microsoft Office, Salesforce, SAP, and HighJump
- Fluency in English (both written and verbal)
- Quality, high-speed internet connection at home
- Ability to work a schedule of M-F 8:00 AM - 5:00 PM (CST) or 9:00 AM – 6:00 PM (EST)
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On demand pay options
- Health insurance
- 401k/401k match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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