Role OverviewThe Customer Solutions Team Lead is responsible for leading and developing a team of Customer Solutions Specialists, ensuring operational efficiency, high customer satisfaction, and consistent performance. This role requires strong leadership, effective communication, and a proactive approach to team development!
What You Will Do
Monitor team metrics, provide continuous support and ongoing training to internal team members, delegate tasks, handle escalated customer calls, and maintain accurate customer information in Salesforce.
Why It Might Be a Fit
You have 2+ years of experience in a customer-facing role, exhibit stellar organizational skills, and are proficient in Microsoft Office, Salesforce, SAP, and HighJump.
Requirements
- 2+ years of experience in a customer-facing role
- Proficiency in Microsoft Office, Salesforce, SAP, and HighJump
- Stellar organizational skills
- Ability to multitask without sacrificing accuracy
- Quality, high-speed internet connection at home
- Outgoing, positive, team-spirited, one-for-all personality
- Ability to work a schedule of M-F 8:00 AM -5:00 PM (CST) or 8:00 AM – 5:00 PM (EST)
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance
- 401k/401k match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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