Role OverviewFaro AI is looking for a Customer Strategy Manager to join our growing team. In this role, you will partner with clinical development teams at leading global pharmaceutical and biotechnology companies to help them unlock measurable value from Faro's AI-powered platform. The Customer Strategy Manager will serve as a strategic advisor to customer stakeholders, helping organizations define what success looks like, adopt AI-enabled ways of working, embed Faro into business processes, and translate emerging technology capabilities into real operational impact at enterprise scale.
What You Will Do
As the Customer Strategy Manager, you will own the strategy for a portfolio of customer accounts, building trusted relationships across clinical, digital, data, and technology stakeholders. You will bring structure to complex customer needs, proactively managing risks and orchestrating the right Faro capabilities to drive outcomes. You will develop a deep understanding of each customer's evolving priorities, connecting Faro's capabilities to broader business objectives and advising on how to maximise value over time.
Why It Might Be a Fit
This is an exciting opportunity for a life sciences strategy consultant or customer success professional who combines structured problem solving and strong stakeholder management with the curiosity and adaptability to grow alongside our products and our customers.
Requirements
- 5+ years of experience in strategy consulting, business advisory, customer strategy, customer success, business transformation, or other customer-facing strategic roles
- Strong understanding of pharmaceutical R&D, clinical development, or an adjacent domain
- Strong structured problem-solving skills
- Experience leading complex, cross-functional initiatives
- Proven ability to manage multiple customer engagements or workstreams simultaneously
- Strong communication and storytelling skills
- Comfortable engaging senior customer stakeholders
- Commercial awareness and an understanding of how customer value, adoption, retention, and growth connect
- High learning agility and intellectual curiosity
- Ability to travel up to 30%
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic)
- Short Term and Long Term Disability
- Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed)
- Training & Development Reimbursement
- Hybrid Work Environment
- Peer-to-peer bonus program
- Company/department outings and events
- Stock Option Plan
- San Diego Office Amenities
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