Role OverviewOur partner is a profitable startup building AI agents for the home-services industry. We're hiring a Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts.
What You Will Do
You will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones. You will work closely with the founding team and have direct influence over how the company scales its customer base.
Why It Might Be a Fit
This is a revenue-focused seat with compensation tied to the retention and expansion you deliver. You will partner with sales, product, and leadership to deliver strong customer outcomes.
Requirements
- 2-4 years in customer success, account management, or another revenue-oriented role
- Strong commercial instincts with a track record of expansion and NRR
- Builder mentality with experience creating processes from scratch
- Comfortable with approximately 25% travel
- Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus
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