Customer Success Account Manager - Signature - Rural AZ

UPS
Yuma, AZ
Category Customer Service
Job Description
The Signature Customer Success Account Manager will manage a high volume of smaller customers, driving customer satisfaction and retention at scale, and leveraging dashboards and reporting to support clients effectively.

Requirements

  • Issue Management: Serve as the primary point of contact and advocate for assigned accounts.
  • Value Creation / Proposals: Proactively engage existing customers to enhance value and prevent churn.
  • Territory Management: Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
  • Feedback Collection: Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Benefits

  • Paid time off
  • 401k matching
  • Retirement plan
  • Health insurance
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