Role OverviewWe are rebuilding our Customer Success function and seeking an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise accounts and ensure our customers unlock maximum value from their robotic deployments.
What You Will Do
Own a portfolio of enterprise accounts from implementation handoff through adoption, renewal, and expansion; define, track, and report customer health scores, KPIs, and ROI milestones tied to robotic deployment performance.
Why It Might Be a Fit
Ideal candidate has 3–5 years of experience in Customer Success, Technical Account Management, or a comparable client-facing role, a track record managing enterprise or Fortune 500 accounts, and genuine enthusiasm for rebuilding and scaling a Customer Success function.
Requirements
- 3–5 years in Customer Success, Technical Account Management, or a comparable client-facing role at a SaaS, hardware-software, or industrial-technology company
- Background in supply chain, logistics, warehouse automation, or industrial robotics
- A track record managing enterprise or Fortune 500 accounts in complex, multi-stakeholder environments
- Ability to read and communicate operational data (throughput, uptime, cycle times, error rates) with confidence
- Proficiency with project/service-management tooling (Asana, Jira Service Management, or similar)
- Willingness to travel to customer sites approximately 30% of the time
Benefits
- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Equity ownership
- Unlimited PTO
- Partial WFH
- Free parking on site at HQ
- Access to a full gym at HQ
- Free lunches 2x per week
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