Customer Success Account Manager

ISC2 Inc.
Any Location, US
Category Customer Service
Remote
Job Description
ISC2 is a cybersecurity nonprofit seeking a Customer Success Account Manager. This role focuses on driving customer satisfaction, retention, and growth by ensuring seamless service delivery and proactive account management. The position requires strong organizational skills, customer-facing experience, and a results-driven mindset.

Requirements

  • Experience in education, certification, training services, Cyber strongly preferred
  • Proficiency with CRM systems, reporting tools, and order processing workflows
  • Strong project management and organizational skills
  • Bachelor’s degree in related field preferred or equivalent work experience
  • 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role
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