Customer Success Agent

Ramsey Solutions
Nashville, TN
Category Finance
Job Description
Ramsey Solutions is seeking a Customer Success Agent to manage 30-50 customer tickets daily, resolving issues empathetically and building trust. The role involves providing product knowledge, proactively identifying trends, and improving self-service content. The company emphasizes its mission to bring hope and transformation in the world of personal finance, and offers a supportive work environment with flexible schedules.

Requirements

  • Authorized to work in the U.S.
  • Experience in customer support (preferred)
  • Excellent communication and problem-solving skills
  • Detail-oriented and proactive
  • Team player with a collaborative attitude

Benefits

  • Health insurance
  • 401(k) retirement plan
  • Wellness reimbursement
  • Catering assistance
  • Vouchers for cultural events
  • Employee discount
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