Role OverviewThe Customer Success Associate is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development.
What You Will Do
Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes. Oversee daily operations, ensure efficiency, and administer assessments to identify learning gaps and create personalized learning plans.
Why It Might Be a Fit
No advanced math knowledge required; we will provide full training. Opportunity for advancement with potential to move up the organization in 6-12 months.
Requirements
- Passion for helping others and a genuine curiosity about people (both children and adults)
- Growth mentality and open to constructive feedback
- Ability to adapt quickly to a fast-paced environment
- Excellent communication(both written and oral), interpersonal skills and teamwork
- Ability to work well with diverse groups of people
- Strong problem-solving abilities, reliability, and efficiency
- Prior experience in office management, and multi-tasking experience is a huge plus
- Organized, proactive, and detail-oriented
- Excellent time management and prioritization skill
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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