Role OverviewThe Customer Success Associate will be the face of FELFEL onsite, warmly welcoming and assisting customers, sharing food stories, and supporting and engaging customers using the FELFEL fridge and mobile app. They will also own and audit fridge merchandising, co-lead account launches, and train and lead service staff to meet FELFEL hospitality and presentation standards.
What You Will Do
The Customer Success Associate will be responsible for onsite experience, customer service, and account support. They will respond to customer tickets, resolve onsite issues, log onsite visits and customer feedback, and partner with the Account Manager team on account operations.
Why It Might Be a Fit
The ideal candidate will have 1–2 years of experience in customer success, hospitality, food service, retail, or another customer-facing role, and will be passionate about food and hospitality. They will be a great communicator, comfortable with everyday digital tools, and energized by being on the move.
Requirements
- 1–2 years of experience in customer success, hospitality, food service, retail, or another customer-facing role
- Passionate about food and hospitality
- Great communicator in person and in writing
- Comfortable with everyday digital tools
- Energized by being on the move
- Organized and attentive to small details
- Problem-solver
- Interested in growing your career in hospitality, customer success, or operations
Benefits
- Plenty of delicious food from our own FELFEL fridge
- Exceptional Italian coffee and a selection of fine teas
- Central Flatiron office and Brooklyn location, surrounded by NYC’s best culinary inspiration
- 20 days of PTO + 10 holidays (some flexible)
- Comprehensive healthcare options
- 401k options
- Paid parental leave
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