Role OverviewThe Customer Success – Automated Properties Agent will provide smooth, efficient, and proactive support for all automated properties assigned, managing guest inquiries through automated communication systems, responding to calls, messages, and system alerts, and providing both remote and occasional in-person assistance when required.
What You Will Do
Responsibilities include dealing with all Front Office operations, responding to guest inquiries, monitoring system-generated alerts, providing remote assistance, and providing in-person support at the property when required.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, a service-oriented mindset, and troubleshooting abilities, with a minimum of 3 years of experience in the hospitality industry.
Requirements
- Professional English and Spanish required
- Minimum experience: 3 years in the hospitality industry
- Office automation knowledge and desirable to have previously managed a PMS
- Intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, Nuvolo, Microsoft Word, Excel & Outlook
Benefits
- Salary according to position and experience
- Career growth opportunities within a fast-expanding group
- Continuous training through Yurbban Academy
- Paid Time off, Holidays paid + your birthday off
- Discounts on all national and international stays for you, your family, and friends
- Discounts on Wellness and GYMs
- Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)
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