Role OverviewThe Customer Success Coordinator serves as the primary pre/post-sales contact for clients, responsible for precise equipment and service order administration and efficient data entry. This role functions as the primary liaison to sales, operations, manufacturers, and customers, executing order and service activities to support a positive customer experience.
What You Will Do
Process and review customer orders, acknowledgements, and/or service requests for accuracy. Enter equipment or service order activities into CRM and/or manufacturer portals and ensure correct costing and seller attribution. Track shipment and/or work status and coordinate with sales, warehouse/parts, service coordination, and manufacturers to expedite or resolve issues.
Why It Might Be a Fit
The ideal candidate brings a strong customer service orientation, exceptional attention to detail, and proficiency with customer record management (CRM) systems to maintain accurate records and support excellent service delivery.
Requirements
- High School Diploma or GED
- 0-2 years' experience in sales support, customer service, or office administration
- High competency with Microsoft Office and competency in basic Excel functions
- Excellent reading, writing, and communication skills with exceptional professional phone, email, and text etiquette
- Demonstrated strong attention to detail and ability to manage multiple tasks and follow processes accurately
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