Customer Success Engineer

Oden Technologies

New York, GA

Category Customer Service

Remote

Job Description

Oden Technologies is looking for a Customer Success Engineer to own adoption and value realization across our enterprise manufacturing customer base.

Requirements

4–6 years in a technical customer-facing role — solutions engineering, technical account management, customer success engineering, deployment support, or similar
Deep customer-facing exposure to manufacturing, industrial operations, or operational technology environments — enough to be credible with a process engineer or plant manager from day one
SQL proficiency: comfortable querying databases, building adoption reports, validating data outputs, and diagnosing data pipeline issues in a customer environment
Demonstrated track record of driving adoption and behaviour change in enterprise customer environments
Experience designing and delivering technical training or enablement programmes for non-technical end users in industrial or operational settings
Ability to communicate complex technical concepts clearly across operator, engineering, and executive audiences
Self-directed in ambiguous environments
Bachelor’s degree in engineering, computer science, industrial operations, or a related technical discipline

]]>