Customer Success Engineer

As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.

What You Will Do

Partner directly with customers to troubleshoot technical issues, lead technical onboarding and implementation support, conduct technical demos and solution consultations, collaborate closely with Product and Engineering teams, and act as a trusted advisor to customers.

Why It Might Be a Fit

This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment.

Requirements

• 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
• Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
• Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
• Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
• Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
• Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams

Benefits

• Competitive Salary
• Competitive Employee Equity
• 401K Program
• Medical, Dental, and Vision Benefits
• FSA/HSA Benefit
• $175/month Commuter Benefit
• Additional Wellbeing Benefits
• Flexible Paid Time Off
• Paid Parental Leave
• Professional Development Stipend
• Lunch and dinner provided daily
• Company Sponsored Social Events