Customer Success Engineer (Remote - US)

Jobgether
Remote, US
Job Description
Censys is seeking a Customer Success Engineer in the United States to serve as a trusted advisor and subject matter expert for customers throughout their journey. The role involves onboarding, implementation, adoption, and ongoing support, requiring a proactive, resourceful, and customer-focused approach. Collaboration with a dedicated Customer Success team is essential. This is a remote position within a fast-growing, high-impact environment.

Requirements

  • 2+ years of experience in a technical, customer-facing role.
  • Basic knowledge of security tools, cloud providers, and the information security industry.
  • Understanding of common network protocols such as HTTPS, SSH, SMTP, FTP, SMB, RDP, and SSL/TLS certificates.
  • Comfort using REST APIs and Python for troubleshooting and automation tasks.
  • Excellent communication, presentation, organizational, and troubleshooting skills.
  • Self-starter with ability to multi-task in a fast-paced environment.
  • Resourceful problem solver with a proactive attitude.
  • Strong desire to work closely with customers.

Benefits

  • Competitive base salary
  • Comprehensive benefits
  • Fully remote role
  • Dynamic environment
  • Opportunities for technical and professional expertise expansion
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