Customer Success Engineer- Seattle

Cribl
Seattle, WA
Category Engineering
Remote
Job Description
Cribl is a serious company that doesn’t take itself too seriously, looking for people who love to get stuff done and laugh a bit along the way. As a remote-first company, we believe in empowering our employees to do their best work, wherever they are. We're growing rapidly and looking for collaborative, curious, and motivated team members who are passionate about putting customers first.

Requirements

  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
  • Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization
  • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
  • Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer
  • Keep your finger on the pulse of your customers and keep things flowing for them
  • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
  • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Life insurance
  • Paid holidays
  • Paid time off
  • Fertility treatment benefit
  • 401(k)
  • Equity
  • Discretionary company-wide bonus
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