Customer Success Executive

Hippocratic AI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms. As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions.

What You Will Do

Serve as the dedicated customer success lead for a key client, building strong relationships and driving outcomes through regular onsite collaboration. Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.

Why It Might Be a Fit

This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems. You will identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.

Requirements

• Bachelor’s degree from an accredited university
• 5+ years of health systems experience, including customer success, account management, or project management
• Experience leading complex, onsite implementations in clinical or operational healthcare environments
• Exceptional relationship-building skills across an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements
• Experience working with cross-functional teams in a fast-paced startup environment
• Strong project management skills with the ability to manage multiple workstreams onsite
• Comfortable operating autonomously in a client-embedded role
• Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed

Benefits

• Starting total compensation for this role is $200,000, which includes base salary, performance bonus, and our In-Residence Bonus for candidates who commit to 5 days onsite at customer locations per week for 12 months