Role OverviewThis full-time Customer Success Executive role is a hybrid position based in the US, with the flexibility to work from home part of the time. The role is responsible for managing post-sale relationships with enterprise customers, ensuring they gain maximum value from Pricefx’s platform and services.
What You Will Do
Day-to-day tasks include onboarding new customers, guiding them through product adoption, and proactively monitoring account health and usage metrics. The Customer Success Executive will conduct regular business reviews, coordinate issue resolution with support and product teams, and identify opportunities for upsell and expansion.
Why It Might Be a Fit
The role also involves gathering customer feedback, documenting best practices, and collaborating with sales and technical stakeholders to drive customer satisfaction, retention, and long-term success.
Requirements
- Strong customer-focused skills
- Proficiency in Customer Support and Account Management
- Solid Analytical Skills
- Excellent written and verbal communication, presentation, and interpersonal skills
- Experience in SaaS, enterprise software, or pricing/CPQ solutions
- Ability to work effectively in a hybrid environment, manage priorities, and collaborate across cross-functional teams
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