Role OverviewAs a Customer Success Manager at Marfeel, you will own the full lifecycle of our customers, from onboarding to renewals and upsell, and help them reach their expected outcomes by leveraging our products and identifying opportunities for new product developments.
What You Will Do
Manage a portfolio of around 40 customers, be a champion of our product, and be responsible for onboarding, customer advocacy, expansion, retention, and renewal. Conduct regular check-ins with clients, monitor client engagement and usage, and lead multiple projects in parallel.
Why It Might Be a Fit
We are looking for a team player with at least 5 years of work experience in the Publishing/Media industry, a data-driven mindset, and fluency in English. You should have outstanding organizational skills, experience managing multiple projects, and the ability to work closely with different teams.
Requirements
- At least 5 years of work experience in the Publishing/Media industry
- Data-driven mindset
- Fluency in English
- Communication skills
- Organizational skills
- Ability to work closely with different teams
Benefits
- Competitive benefits
- Help to support with your home office
- Free language classes online
- Flexible working hours
- Early finish on Fridays
- Extra loyalty vacation days
- Access to training platforms, courses & materials
- Referral bonus
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