Customer Success Manager - Video Games - Remote

Keywords Studios
Tucson, AZ
Category Customer Service
Remote
Job Description
Keywords Studios is seeking a Customer Success Manager to drive product adoption and support customer retention and growth across a portfolio of mid-market clients in the video games industry.

Requirements

  • 3+ years of experience supporting Game Industry customers
  • Experience managing 30–40 SMB and mid-market customers simultaneously
  • Strong team player with high EQ and a customer-obsessed mindset
  • Strong critical thinking, problem-solving, and project management skills
  • Commercial awareness and business creativity, with a process-driven and execution-oriented approach
  • Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers
  • Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment
  • Excellent written and verbal communication skills
  • Self-motivated and able to operate effectively in a remote environment
  • Willingness to travel as required

Benefits

  • Equal Opportunities Policy
  • Flexible recruitment process
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