Customer Success Manager, Ads Solutions

OpenAI
Seattle, WA
Remote
Job Description
Role Overview

We're looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

What You Will Do

Own relationships with a portfolio of advertising partners, guide advertisers through onboarding and campaign launches, analyze campaign performance, and provide clear, actionable recommendations to improve outcomes.

Why It Might Be a Fit

You might thrive in this role if you have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role, and are comfortable interpreting performance data and translating insights into strategic recommendations.

Requirements

  • 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
  • experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
  • ability to interpret performance data and translate insights into strategic recommendations
  • experience with data querying (e.g. SQL, advanced excel/GSheet)
  • ability to communicate clearly and build trust with both technical and non-technical stakeholders

Benefits

  • Dental insurance
  • Vision insurance
  • Health insurance
  • 401(k) or equivalent
  • Paid time off
  • Paid holidays
  • Flexible work arrangements
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