Customer Success Manager, Ads Solutions

OpenAI
San Francisco, CA
Category Sales
Remote
Job Description
Role Overview

We're looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

What You Will Do

Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

Why It Might Be a Fit

Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.

Requirements

  • 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
  • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
  • Comfortable interpreting performance data and translating insights into strategic recommendations
  • Experience with data querying (e.g. SQL, advanced excel/GSheet)
  • Ability to communicate clearly and build trust with both technical and non-technical stakeholders
  • Ability to operate with ownership and accountability in fast-moving, evolving environments
  • Demonstrate sound judgment and a commitment to user trust and responsible platform growth

Benefits

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Stock options
  • Flexible work arrangements
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