Role OverviewThe Customer Success Manager will own the full post-sale customer journey for enterprise accounts, including onboarding, implementation, adoption, and renewal. They will be the primary relationship owner for a portfolio of our largest and most complex accounts. The role requires technical proficiency to scope integration and configuration needs, and the ability to manage multiple stakeholders within a single enterprise account.
What You Will Do
The Customer Success Manager will own onboarding and implementation for enterprise accounts, manage multi-stakeholder rollouts across AI, legal, IT, and business teams, and serve as the primary point of contact for a portfolio of enterprise customers post-sale. They will also advise customers on how to structure their AI governance programs, manage and support pilots and trials, and feed structured product feedback and customer signal into roadmap discussions.
Why It Might Be a Fit
The ideal candidate will have 5+ years of Customer Success experience, a track record implementing AI or enterprise software solutions inside large, complex organizations, and prior experience at a governance, risk, or cybersecurity software company. They will be comfortable operating in a small, fast-moving team and have demonstrated ability to manage multiple stakeholders within a single enterprise account.
Requirements
- 5+ years of Customer Success experience
- Prior experience at a governance, risk, or cybersecurity software company
- Technical proficiency sufficient to scope integration and configuration needs
- Demonstrated ability to manage multiple stakeholders within a single enterprise account
- Working knowledge of AI risk, cybersecurity, or regulatory compliance (EU AI Act, NIST AI RMF, ISO 42001, SOC 2, or similar)
- Experience running structured pilots or trials that convert to long-term contracts
Benefits
- Base salary: $120,000-$140,000
- Meaningful equity in an early-stage, venture-backed company
- Health, dental, and vision coverage
- Unlimited PTO
- 401(k)
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