Customer Success Manager

SailPoint
Any Location, TX
Category Sales
Remote
Job Description
The Customer Success Manager is responsible for overall client satisfaction, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.

Requirements

  • Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction
  • Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management
  • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
  • Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
  • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
  • Ensure maintenance contract renewal

Benefits

  • Health and wellness coverage
  • Disability coverage
  • Life protection
  • Additional life coverage options
  • Flexible spending accounts for health care, and dependent care
  • Financial security
  • Time off benefits
  • Holidays
  • Sick leave
  • Parental support
  • Employee Assistance Program (EAP) and Care Counselors
  • Voluntary benefits
  • Health Savings Account (HSA) with employer contribution
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