Customer Success Manager

Rebuild
New York, NY
Category Customer Service
Job Description
Rebuild is looking for a Customer Success Manager to join their growing team and help ensure that every contractor they work with gets real, lasting value from their product. The role involves managing a mixed portfolio of accounts, onboarding new customers, and troubleshooting customer problems with depth.

Requirements

  • 3+ years of experience in customer success, account management, or a closely related role at a B2B SaaS company
  • Proven ability to manage a diverse book of business
  • Strong onboarding instincts
  • A troubleshooter at heart
  • Strong communicator who can translate technical concepts for non-technical audiences
  • Experience making structured, specific product recommendations
  • Based in New York City
  • Experience working with CRM and CS platforms to track account health and stay organized across a large portfolio
  • A genuine curiosity about the industries you serve

Benefits

  • Medical, Vision, and Dental Insurance
  • Flexible Vacation
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