Customer Success Manager

NABIS
New York, NY
Remote
Job Description
Nabis is seeking a Customer Success Manager to join its CX team in a fully remote capacity. The ideal candidate will own the post-onboarding journey for Nabis’ brand and retail partners, ensuring they are continuously unlocking value from the platform and logistics network.

Requirements

  • 3+ years of experience in customer success, account management, or B2B relationship management
  • Demonstrated ability to own a portfolio of accounts and drive measurable outcomes in retention, adoption, and partner satisfaction
  • Strong written and verbal communication skills in English
  • Proficiency with CRM and customer success platforms
  • Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes
  • Data fluency — comfortable interpreting account health metrics, usage data, and KPI dashboards

Benefits

  • Competitive compensation commensurate with experience and market
  • Fully remote work environment with a structured, collaborative team culture
  • Exposure to a high-growth, technology-first distribution platform operating at scale
  • Clear performance expectations with coaching, development support, and a defined growth path within CX
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