Role OverviewWe're looking for a proactive, relationship-driven Customer Success Manager to help our customers succeed with Collaboration.Ai's product suite. This role is part of a globally distributed team, and you'll work cross-functionally with colleagues in both the US and Germany.
What You Will Do
Identify and execute upsell and cross-sell opportunities, deliver onboarding and product training for new customers, and monitor KPIs to ensure success.
Why It Might Be a Fit
This role benefits from an ability to use AI tools to accelerate learning, support documentation, streamline communication, and enhance your effectiveness in managing and evolving customer use.
Requirements
- 3-5 years proven work experience in software customer success, account management, or innovation management
- Familiarity with basic web technologies (HTML, CSS)
- Experience using AI tools such as Claude
- Strong project management skills
- Excellent written and verbal communication skills
- Customer-oriented mindset with strong problem-solving ability
- U.S. citizenship required
Benefits
- Competitive salary
- 401K
- Medical, dental, vision, life, and disability insurance
- Flexible schedule
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