Role OverviewWe are looking for motivated candidates who thrive in a high growth environment to join our customer success team. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers.
What You Will Do
Ensuring prospective and current customers receive the assistance they need from Coalition's sales, insurance, security and claims teams, answering inbound questions and requests from prospective and current customers, and educating customers on Coalition's product.
Why It Might Be a Fit
Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance.
Requirements
- 3+ years in a customer-facing support, service, operations, or customer success role, ideally in a high-volume B2B environment
- Demonstrated experience coaching or mentoring peers/new hires in a high-volume customer success, support, or operations environment
- Experience creating or improving training materials (playbooks, macros, wikis, Looms, or guides) is a strong plus
- Prior insurance experience is a plus, but not required; strong interest and ability to ramp quickly are essential
- Demonstrated ability to own and resolve complex customer issues end-to-end, exercising sound judgment on when to self-solve vs. escalate
- Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
- Strong organizational skills and attention to detail; comfortable working in multiple systems and following structured processes without losing sight of the customer outcome.
Benefits
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
- Competitive compensation and opportunity for advancement
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