Customer Success Manager

Coverall North America
Columbia, MD
Category Customer Service
Job Description
Role Overview

The successful candidate will be responsible for ongoing communication with established customers, training and developing local franchisees, and providing quotes for additional services. The role involves working in a fun office culture with a focus on work-life balance and career advancement opportunities. Coverall is a leading franchisor in commercial cleaning services with over 35 years of experience and exceptional growth year over year.

What You Will Do

Responsibilities include ongoing communication with customers, documentation of calls, new customer set-up, field and classroom training, providing quotes, and loading equipment onto trucks. The successful candidate will also be able to lift 50-75 pounds and have a valid driver's license and reliable transportation.

Why It Might Be a Fit

The ideal candidate will have prior customer service experience, exceptional written and verbal communication skills, strong training skills, and problem-solving abilities. Proficiency with Microsoft Office Suite and Outlook is also required. The company offers a competitive base salary, annual raise program, fuel/cell phone allowance, commission incentive program, industry-leading training, and top-notch benefits including medical, dental, vision, and matching 401(k).

Requirements

  • Account management preferred but not required
  • Exceptional written and verbal communication skills
  • Strong training skills
  • Exceptional problem solving and time management abilities
  • Proficiency with Microsoft Office Suite and Outlook
  • Must be able to lift 50-75 pounds
  • Valid driver's license and reliable transportation

Benefits

  • Competitive base salary
  • Annual raise program
  • Fuel/cell phone allowance
  • Commission incentive program
  • Industry-leading training
  • Work-life balance
  • Fun office culture
  • Top-notch company-paid benefits including medical, dental, vision, and matching 401(k)
  • Paid holidays
  • Paid personal/sick/vacation time
  • Annual Tropical Trip for Top Performers!
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