Role OverviewThe Customer Success Manager will own the post-sale relationship for a fast-growing book of enterprise home-services accounts, building the customer success playbook from scratch and driving retention and expansion.
What You Will Do
Responsibilities include owning retention and net revenue retention, building the customer success function and playbook, driving expansion revenue through upsell and cross-sell, and partnering with sales, product, and leadership to deliver strong customer outcomes.
Why It Might Be a Fit
The ideal candidate will have strong commercial instincts with a focus on expansion and NRR, a builder mentality with experience creating processes from scratch, and be comfortable with approximately 25% travel.
Requirements
- 2-4 years in customer success, account management, or another revenue-oriented role
- Strong commercial instincts with a focus on expansion and NRR
- Builder mentality with experience creating processes from scratch
- Comfortable with approximately 25% travel
- Background in home services, trades, or field-service management, or early-stage startup experience, is a plus
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