Customer Success Manager

As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey. Our Customer Success managers work at the intersection of consumer trends, culinary innovation, product development, and commercialization. You'll help our customers bring new ideas to life - from identifying growth opportunities to supporting the development of innovative menu solutions.

What You Will Do

Delivers innovation services with consistency, excellence, and impact. Partners with Culinary, Product Development, Marketing, and Sales teams to identify emerging food trends, develop innovation concepts, and deliver customer-ready solutions to drive growth. Creates experiences, supports brainstorms, and ideations, which brings the message of food innovation and manufacturing expertise to life in innovative, memorable ways.

Why It Might Be a Fit

Must be proficient with Microsoft Office applications. Comfortable working in fast-paced, highly matrixed organizations. Strong problem-solving and analytical skills. Ability to work collaboratively in a remote environment.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 3+ years of experience in innovation, marketing, customer marketing, category management, or sales with innovation project experience
• Experience with customer-facing activity and engagement
• Ability to travel up to 25%
• Must be proficient with Microsoft Office applications
• Strong interpersonal, verbal, written, and presentation communication skills
• Strong planning and organization, project management, and time management skills
• Loves food, demonstrated interest in foodservice, restaurant, and/or retail product innovation
• Comfortable working in fast-paced, highly matrixed organizations
• Strong problem-solving and analytical skills
• Ability to work collaboratively in a remote environment

Benefits

• Medical, Prescription, Dental, & Vision coverage beginning on your 1st day for eligible employees
• Profit Sharing and 401(k) matching (after eligible criteria is met)
• Paid Vacation, Sick Time, and Holidays
• Employee Appreciation Events
• Employee Assistance Programs
• Annual bonus (based on the incentive program terms and conditions)
• Paid holidays