Customer Success Manager

We're looking for a Customer Success Manager to own and scale relationships across a rapidly growing portfolio of customers as we build a new kind of energy company from the ground up. You will manage a high volume of SMB and Mid-Market customers while operating with a strategic, ownership-driven mindset—balancing execution at scale with the ability to drive meaningful outcomes for each account.

What You Will Do

You'll operate at the intersection of customer strategy, operations, and product—partnering closely with Sales, Fulfillment, and Product to ensure a seamless customer experience. You'll own a portfolio of customers, driving onboarding, deployment, and ongoing account management, and translate data into clear, compelling narratives that demonstrate value and drive decision-making.

Why It Might Be a Fit

If you're excited to own outcomes, build processes from the ground up, and have a direct impact on how businesses consume energy, this role offers a unique opportunity to shape both the customer experience and the future of the grid.

Requirements

• Proven Customer Success operator with 4+ years in CS or a client-facing B2B role, and a track record of driving measurable results and deepening customer relationships
• Exceptional communicator and storyteller who can translate data into clear, compelling narratives for a wide range of stakeholders
• Relationship-driven and customer-obsessed, with the ability to engage diverse personas, build trust quickly, and align to customer goals with empathy
• Highly organized project manager who can manage a high volume of accounts, juggle competing priorities, and drive execution across multiple stakeholders
• Builder mindset, comfortable in ambiguity and energized by creating, refining, and scaling processes alongside a growing revenue org
• Growth-oriented team player who takes ownership, leans in and collaborates effectively to serve the wider goals of the organization
• Intellectually curious and motivated to learn the energy space quickly, with excitement for contributing to a mission-driven, high-impact industry

Benefits

• $110,000 - $135,000 plus equity
• Group medical and dental insurance
• Flexible vacation / PTO policy
• 401(k) plan
• Hybrid office culture, with team members working remotely and from our office in NYC
• A supportive and inclusive work environment where your contributions are valued