Role OverviewWe're looking for a Customer Success Manager to join our Account Management team and manage strong relationships with assigned customer accounts, ensuring high satisfaction, successful product adoption, and clear recognition of ROI. The ideal team member will be hyper-focused on driving revenue growth through low cancellations and churn, high retention, and increased customer advocacy.
What You Will Do
Maintain a customer-centric attitude across all client interactions, delivering first-class service that drives high NPS scores. Collaborate with internal Applied teams to resolve customer issues, communicate product requests, and deliver excellent service on a timely basis.
Why It Might Be a Fit
Strong verbal and written communication skills, ability to organize and prioritize tasks with high attention to detail, empathetic to customer frustrations and needs, and creative problem solver.
Requirements
- Minimum of 2-3 years of experience in a customer success or customer-facing role
- Proven track record and a self-starter, proactive mindset
- Expertise in customer success best practices and customer retention
- Ability to organize and prioritize tasks and projects with high attention to detail
- Empathetic to customer frustrations and needs
- Creative problem solver
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
- Compensation Transparency
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