Role OverviewThe Customer Success Manager will build and sustain long-term, high-value customer partnerships by ensuring consistent delivery, driving measurable outcomes, and positioning Riverstone as a critical enabler of our customers' success.
What You Will Do
The primary responsibilities of the Customer Success Manager include serving as the primary point of contact for assigned customer accounts post-sale, building trusted relationships with customer stakeholders, collaborating cross-functionally with internal teams, and ensuring customers are actively using and receiving value from the Onward platform.
Why It Might Be a Fit
The ideal candidate will have a customer-first mentality, be able to own the full account lifecycle, and have strong communication and problem-solving skills. They will also be able to navigate complexity, align multiple stakeholders, and drive clarity.
Requirements
- 1-2 years of technical, product-based, account management/customer-facing role
- Proven ability to manage multiple priorities and high-volume operations in a fast-paced environment
- Strong working knowledge of TMS platforms and logistics lifecycle processes
- Excellent verbal and written communication skills, with a customer-first approach
- Demonstrated problem-solving skills and ability to think strategically
- Proficient in Microsoft Office, especially Excel; ability to learn new systems quickly
- Bachelor's degree in business, Supply Chain, or related field
- Experience managing or supporting enterprise-level accounts
- Prior exposure to final mile or dedicated delivery operations is preferred
]]>