Role OverviewThe Economist Group is seeking a Customer Success Manager to join The Economist Intelligence Unit (EIU) at a time of continued growth and investment. The role will support the success and retention of the US client base, ensuring customers derive value from EIU's solutions and services.
What You Will Do
The Customer Success Manager will manage a portfolio of client accounts, support customer engagement, adoption, and satisfaction, and monitor customer health metrics to identify opportunities to strengthen client value.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in customer success, account management, or a client-facing role, with a demonstrated ability to manage customer retention, renewals, and lifecycle engagement.
Requirements
- 5+ years' experience in customer success, account management, or a client-facing role
- Demonstrated ability to manage customer retention, renewals, and lifecycle engagement
- Strong communication and relationship management skills
- Ability to manage multiple priorities across a portfolio of accounts
- A collaborative approach, with experience working across commercial and product teams
- Comfortable using data and insights to inform customer engagement and retention strategies
- Experience working with financial services clients is ideal
- Experience supporting data feeds, APIs or other technical data-delivery products is an advantage
Benefits
- Competitive benefits package
- Highly competitive pension or 401(k) plan
- Private health insurance
- 24/7 access to counselling and wellbeing resources through our Employee Assistance Program
- Work From Anywhere program
- Generous annual and parental leave
- Dedicated days off for volunteering and even for moving home
- Free access to all The Economist content
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